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Lumac’s Engineers work in partnership with clients, advising them how to use information technology to meet their business objectives or overcome problems. We work to improve the structure and efficiency of ICT systems in various organizations. Some services offered and responsibilities to our clients include:
At the start of any engagement, we typically conduct detailed assessment of our clients’ requirements for product\service, as well as any existing ICT infrastructure. We apply techniques and tools, such as site surveys, client interviews, ICT applications, for garnering the necessary information in order to address system, service or product deficiencies.
We manage our clients ICT Projects from start to finish – by developing and managing Project plans, deliverables, network & system designs, integration & operational test plans; by documenting procedures & resources and providing timely Project reports – all done within the context of specific constraints, such as scope, time, quality and budget
As ICT Professionals we deem it incumbent on us to keep up with the latest information, trends and technological advancements in ICT systems, products & services so that we may better inform our clients on appropriate solution options
While we typically advise our clients on appropriate ICT solution options, we always present preferred recommendations while taking into account potential risks, benefits and overall impact
We identify potential system\component malfunctions; Monitor, document and communicate about incidents; Deploy appropriate resources and diagnostic tools to rectify problems while minimizing system\component downtime
